Refund policy

Refund & Return Policy

At Raffinato Bakery & Sweets, we are committed to providing our customers with fresh, high-quality products and value your trust in us.

• Due to the nature of our fresh and food products, returns and exchanges are not accepted after the order has been received, except in cases where there is a clear issue with the product or the order received does not match the confirmed order.
• If you experience an issue with your order, please contact us within 24 hours of receiving the order, along with a clear photo of the product and the invoice or order number.
• After reviewing the case, the appropriate solution will be provided, which may include a replacement or suitable compensation, depending on the circumstances.
• Custom-made products, cakes, and special orders cannot be cancelled or returned once preparation has started.
• If an order is cancelled before preparation begins, the cancellation request will be reviewed according to the order status and applicable terms.
• Delivery charges are non-refundable once the delivery has been completed.
• Raffinato is not responsible for any damage resulting from improper storage or handling of the product after delivery.

Cancellation Policy

For scheduled and pre-booked orders, cancellation requests are handled according to how much notice we receive before the agreed delivery or collection date:

• Within 48 hours of the scheduled date: no refund and no credit note.
• Within 1 week of the scheduled date: credit note only.
• More than 1 week before the scheduled date: full refund, issued 1 month from the date of the cancellation request.
• All deposit amounts are non-refundable.

Our goal is always to resolve any concerns promptly and fairly. Our team will be happy to assist with any questions or concerns regarding your order.