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At Raffinato, we take great care in preparing and delivering high-quality food products. Due to the perishable nature of our products, our return and refund policy is structured to ensure food safety and operational fairness.

Order Cancellations

Standard Orders

Orders cancelled less than 24 hours before the scheduled pickup or delivery time are non-refundable.

Once production has started, orders cannot be cancelled or refunded.

Because our products are freshly prepared, cancelled items cannot be resold on short notice.

Catering Orders

For catering services, we require a minimum of 7 days written notice for any cancellation to be eligible for a refund.

Cancellations made less than 7 days before the event are non-refundable due to staffing, preparation, and ingredient commitments.
Guest count reductions within 72 hours of the event are non-refundable.